Essentials of Complaint Handling for Organizations

This workshop from the Office of the Ombudsperson provides an overview of complaint handling to help guide sport organizations. It discusses the Essentials of Complaint Handling, including:

• Managing expectations
• The top 3 ways to resolve complaints
• Tips for effective communication
• Using a trauma-informed approach
• Responding to challenging conduct

The Office of the Ombudsperson is an independent office of the BC legislature. They receive complaints about the administrative fairness of the decisions and actions of public bodies in BC. viaSport and its Designated Sport Organizations are not within the Office’s jurisdiction. For more information visit the Office of the Ombudsperson’s website.