Essentials of Complaint Handling for Organizations

Sep 25, 2023

  • In partnership with the Office of the BC Ombudsperson, this workshop discusses how to handle disclosures and complaints, including:
    • Identifying issues of unfairness
    • Managing expectations
    • Top 3 ways to resolve complaints
    • Communication tips
    • Trauma-informed practice
    • Responding to challenging conduct

Essentials of Complaint Handling PDF Slidedeck


Complaint Handling Guide PDF